1. GENERAL QUESTIONS
1.1. What is DesirFurn and for whom?
DesirFurn is a B2B platform for selling furniture and interior accessories, where brands directly offer their products to business professionals like interior designers, architects, retailers, online stores, concept stores, developers, construction managers, hotel and restaurant owners, business executives. DesirFurn is a huge online showroom, where we collected catalogues of the best European brands with their updated price lists.
1.2. Can private customers buy from DesirFurn?
DesirFurn is a business platform for interior designers, architects, retailers, and other business professionals. Private customers cannot make a purchase directly.
1.3. In what countries does DesirFurn operate?
We have buyers from all over the world, but we are focused mostly on the markets of the European Union, Russia, and Kazakhstan.
1.4. Still have questions?
For all other questions, please contact us through the contact form or by e-mail: email@example.com.
2. FOR BUYERS
2.1. Why should I use DesirFurn as a Buyer?
DesirFurn saves your money and time, because now you can find a vast variaty of products and catalogues in one place and get significant discounts when ordering. DesirFurn represents the best and most demanded brands of interior products, and our design experts will help you make the search process more efficient and find exactly what you are looking for.
2.2. How do I become a Buyer on DesirFurn?
If you are an interior designer, architect, retailer or business professional, you can fill out the Buyer registration form here. (ссылка на регистрацию)
2.3. Do I pay to use DesirFurn?
No, DesirFurn is completely free for Buyers.
2.4. How can I find interesting and relevant brands on DesirFurn?
You can search for brands and products through filters by category or by brand. You can also contact our design experts via the contact form to help you find what you are looking for.
2.5. How do I sign up for the DesirFurn newsletter?
After your registration on our website is completed, you will be receiving newsletters automatically.
2.6. I forgot my password, what should I do?
You can click the ‘forgot your password’ link on login page. Then you will get an email with further instructions.
2.7. I think someone has used my account, what should I do?
Please send a request to our Support team who are more than happy to help you with any issues.
2.8. Are the products sold by DesirFurn original?
DesirFurn is an official representative of all brands available on our site. The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if they are applicable.
3. ORDER PROCESS
3.1. How can I place an order?
In order to initiate an order process, you will need to choose products according to the catalogues and to fill out our request form. If you find it difficult to fill out a request, just send us screenshots from the catalogues or photos of the products you would like to purchase.
Then, depending on an amount of the request and conditions of the manufacturers, you will receive a favorable discount from standard prices and a confirmation that the manufacturers are ready to fulfill your order.
Orders will be formed for each brand seperately. Manufucturers will issue invoices for payment before starting the production process.
After receiving full payment of the order, the manufacturer will inform that the packaged products are ready for the shipment.
3.2. What can I do if I have difficulty in choosing a product or filling out the request form?
Please send a request to our Support team, which will be happy to help you to solve any problems.
3.3. Where can I track my placed orders?
Once you log into DesirFurn through your account, you will see the “Requests” and “Orders” menu on the top right corner of the page. Here you can manage your pending orders and view all completed orders.
3.4. Can I amend or cancel an order after I have placed it?
You can cancel your order at the stage of initial request for quotes and terms of production. Unfortunately, after you have formed the final order and paid for it, we send your order to the manufacturer and cannot make any changes or cancel it. If you have any more questions, please contact us at firstname.lastname@example.org.
4.1. What methods of payment do you offer?
The payments happen through DesirFurn after the manufacturer and buyer reach an agreement on costs and terms. We accept Visa and MasterCard, bank transfer or payment via PayPal.
4.2. What are the payment terms and when will i be charged?
Manufactured furniture items are sold with a one-time 100% payment. For custom furniture items you can pay once with a 100% upfront payment or make a 50% upfront payment before production and 50% payment after production, but before shipment.
4.3. Are payments secure?
Rest assured that our site is secure and you can shop safely. The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.
4.4. Why is my payment declined?
If your payment is declined it means that your bank did not allow a charge on your card. If it is possible, try another card. If the problem is not resolved, you can contact your bank and they should be able to inform you about the reason for the decline.
5.1. Who is responsible for shipping?
Currently, buyers independently arrange delivery at their own expense from the manufacturer’s warehouse. However on request, we can always help you with delivery at the prices of logistics companies, without any additional fees on our part. For more information, please contact us at email@example.com.
6. RETURNS AND REFUNDS
6.1. Can I return a purchased product?
Since we work only with business professionals, we cannot accept any returns or carry out exchanges if the product is not damaged or it has not failed during the warranty period.
If a warranty case occurs, you can request a refund or exchange. To do this, send us a request by e-mail: firstname.lastname@example.org
7. FOR MANUFACTURERS
7.1. What do I place my products on DesirFurn for?
DesirFurn is a new promotion opportunity for brands that produce furniture and interior accessories. We are a rapidly growing B2B online platform where only registered professional buyers (designers, architects, retailers, business executives), whose number is ever-expanding, can get access to your catalogues and prices. You will get the opportunity to expose your products directly to the most interested and constant clients.
We recognize the importance of investing in online marketing and PR to attract new clients to your products.
7.2. How can I showcase my products on Desirfurn?
You can send us a proposal for partnership at email@example.com. Someone from our team will contact you within 24 hours.
7.3. How much will it cost to be listed on DesirFurn?
We do not charge a fee for showcasing your products, catalogues and promoting your brand through the DesirFurn platform. We will collect a commission at the percentage agreed for all successful orders that are placed through the platform. This percentage will be taken on the order value gross of tax and shipping costs. For more information, please contact us at firstname.lastname@example.org.
8. BRAND AND PRODUCT MANAGMENT
8.1. How can i upload and update my Catalogue data?
After signing the contract, we will ask you to provide us with all content for your Supplier Catalog. We will carry out all work on uploading content on the site on our own.
8.2. Who will be responsible for the maintenance of my Catalogue?
You are responsible for providing us with the content for your brand page and making sure the product information is up-to-date (i.e., stock numbers, prices, new products etc.).
Our brand support team is responsible for uploading content to the site, so please let us know if you need any changes made to your Catalog.
8.3. Who will handle customer service?
Any enquiries are handled by our dedicated Customer Service team, who are on hand to help from 9 a.m. to 6 p.m. Monday to Friday. We also send customers regular email updates to keep them informed about their orders from start to finish.
In order to help us provide a high level of service to our clients, we require up-to-date communication from all of our brands, notably: anwering trade requests from our clients and reporting issues swiftly, providing the correct documentation with every order.
8.4. What prices should I provide, is VAT included or excluded?
DesirFurn is a B2B marketplace, so we work only with prices without VAT. We ask you to provide us with catalogues with official price lists VAT excluded.
8.5. In what currency should I provide prices for my products?
All prices on our website are presented in euros, and all payments are also made in euros.
8.6. Who will be responsible for shipping?
We work on "ex-works" terms, that means the buyer independently handels the shipping from the supplier’s warehouse and takes care of all logistics and customs costs when applicable. However at the request of the customers, we help them arrange shipping at the prices of logistics companies.
9. ORDER PROCESS FOR MANUFACTURERS
9.1. How does the order process work?
An order (a request) is initiated by the buyer. You receive only those requests that meet your requirements, such as the minimum order price or quantity. When the request arrives, you will be sent detailed information about the requested products and trade discount.
Within a reasonable period of time (usually 24 hours), you should confirm the availability of goods in stock or the possibility of manufacturing with requested characteristics and approve the trade discount, after which the buyer makes the final decision and confirm the order through our website. Then you invoice for payment. After full upfront payment of the order or 50% prepayment, the buyer can no longer change the order or cancel it, and you must proceed with the execution of the order, respecting stated deadline.
The last stage of the order for you is the packaging of goods and handing over to the buyer.
9.2. All requests are accepted automatically?
No, all requests, even from regular customers, are pre-checked by our customer service team.
9.3. Can I make changes when I receive a request?
As a seller, you can only edit the discount percentage. You cannot change the quantity of certain items or materials selected by the buyer, but you can offer other available options. If the buyer would accept them, the amended request may go into the order stage.
9.4. How can I update production times?
As a precaution, we recommend providing longer production times in order not to deceive the expectations of our customers. However if there is a force majeure and you do not have time to complete the order within the stated deadline, please inform us about the problem.
10. FEES AND PAYMENTS
10.1. What is the cost of DesirFurn services?
DesirFurn does not charge any fee for placing your products on the website and displaying them to a wide range of professional buyers. Instead, our business model is commission based. Please contact us at email@example.com for more information.
10.2. When and how will I get paid?
Buyers pay you immediately after the negotiation process is completed. You can choose between two different types of payment terms that you would like to receive from the buyers: 100% upfront payment or 50% payment before production and 50% after.